Recognize early signs of conflict and apply calm, effective communication and de-escalation techniques to maintain a safe workplace.
This course equips workers, supervisors, and frontline personnel with the skills to identify early warning signs of workplace conflict and aggression. Participants will learn to stay calm under pressure, use effective verbal and nonverbal communication techniques, and apply proven de-escalation strategies to defuse tense situations. The course emphasizes maintaining personal safety, recognizing when to seek help, and understanding post-incident reporting procedures. Designed for professionals in high-stress environments, this training provides practical tools to reduce risks and foster a safer workplace. By the end of the course, learners will be prepared to handle conflicts with confidence and professionalism.
Each lesson builds on the one before it, helping you fully understand the material and apply it on the job. At the end of the course, you’ll take a short test—and once you pass, your certification will be available instantly as a downloadable PDF. Here’s a look at everything that’s covered:
30-Day Money-Back Guarantee
12 Lessons
35min
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